When working with pixpulsestudio, we expect you to be a committed and professional Amazon seller with full intent on launching and managing your product on the Amazon marketplace.
Please note that pixpulsestudio is not responsible for situations beyond our control, including but not limited to:
- Amazon Account Suspension
- Product Manufacturer Issues
- Supply Chain Disruptions
- Amazon Ranking or Competitor Issues
In no cases above can pixpulsestudio take responsibility & provide you with a refund or any type of compensation.
Eligibility
Refunds may be issued under the following circumstances:
Service Non-Delivery: If, for any reason, pixpulsestudio is unable to deliver the agreed-upon services.
Projects Not Yet Started
“If a client requests a refund before PixPulseStudio has begun work on their project, we will deduct 8% of the total invoice to cover onboarding expenses. Once it is confirmed that no work has been completed, the remaining balance will be refunded.”
Projects Partially Complete
If the project has been partially completed or any costs have already been incurred, those expenses will be deducted from any applicable refund, and work on the project will be discontinued.
Please note that a full refund cannot be provided once work has begun, as we have already invested time, resources, and effort into the project.
Right to reject Customer or Order
All intellectual property rights, including copyrights, trademarks, and patents, associated with the Services and content on our website are owned by us or licensed to us. You may not use, copy, modify, distribute, or create derivative works from any part of the Services or content without our prior written approval.
Refund Requests
Clients must submit refund requests in writing to Info.pixpulsestudio@gmail.com. within 7 days of the completion of the service. The refund request must include the following information:
1. Client name and contact information
2. Service details
3. Explanation of the reasons for the refund request
4. Supporting documentation, if applicable